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Operating company information
Company name: Youluck Co., Ltd. Address: 2-10 Kagurazaka, Shinjuku-ku, Tokyo 2nd floor Contact: 03-6228-1178
Established: July 2013
Representative: Katsumi Shinagawa
Shipping Fee
Please note that delivery may be delayed due to natural disasters, road conditions, etc.
・Domestic shipping: 1,000 yen (tax included)
The product will be shipped by Yamato Transport.
・ International shipping: 10,000 yen (customs fees and other charges will be borne by the customer)
Items will be shipped via EMS or DHL.
Payment Method
Credit card only
Payment period
When you place an order. Your order will be shipped after payment is confirmed.
Delivery time of the product
Items will be shipped within 5 days after payment is confirmed.
Returns and Exchanges
The following cases are eligible for return or exchange:
- Received a different product than what I ordered
- Product defects (damage, dirt, etc.)
Please contact us by email or phone within 7 days of the product's arrival date.
We will inform you of the return shipping method (shipping costs will be informed. Othewise, will be covered by us).
After the return, we will exchange any items that are in stock, or refund any items that are not in stock.
(Please note that we cannot accept returns for products that are more than 7 days old.)
Regarding returns and exchanges due to customer reasons (different from what you expected, wanting to change to a different product, etc.)
Please contact us by email or phone within 7 days of the product arrival date.
(Please note that we cannot accept returns for products that are more than 7 days old.)
*Please note that we cannot accept returns or exchanges in the following cases.
- Products that have been used once
- Products that have been damaged or scratched by the customer
- Items that have been specially ordered or processed for customers
Security and Personal Information
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